Profile last updated on 24 April 2015
Adam Available Now

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Services Lead at Dimension Data
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Quick facts

  • Located in Keysborough (Greater Dandenong, VIC)
  • 21 years experience
  • Available for Full Time work
  • Cisco Certified Network Associate
  • Australian Citizen

How I'd describe myself

• In-Depth experience in delivering to and exceeding customer expectations through face to face meetings, process workshops, effective service management techniques, problem solving, report writing. Aptitude to work in an effective, efficient and results oriented manner.
• Excellent management skills including people development, motivation, coaching and team building.
• Experienced in managing and coordinating service and technical teams in a broad range of environments toward positive goals.
• Proven analysis ability to document requirements and implement procedures, processes and systems which improve overall service delivery and customer satisfaction.
• An excellent understanding of corporate processes including budgetary requirements with an ability to present to all levels within the organisation.

Specialties: Business Analysis, Functional Analysis, Systems design, ITIL, ServiceNow, Integration, Coaching, Leading teams

What I can do

  • ITIL
  • Service Delivery
  • Managed Services
  • IT Service Management
  • Requirements Gathering
  • Business Analysis
  • Process Improvement
  • Service Management
  • Product Management
  • Integration

Education & Work Experience

  • Lead Business Analyst

    03/2013 - 05/2014 (1 year, 2 months)
  • Services Lead

    05/2014 - Today (5 years)
  • Business Analyst

    09/2012 - 03/2013 (6 months)

What I'm looking for

I'm looking for an opportunity to showcase my experience in an encouraging and cohesive environment.

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